These legal terms are between you and SadaTech Pakistan Private Limited (SadaPay/us/we) and you agree to them by using the SadaPay app and website. These terms form a legally binding agreement between you and us. Please take the time to read them carefully. If you are under age 18, you may only use SadaPay with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.
Customers can contact us through the live-chat feature in your SadaPay app.
Email us at firstname.lastname@example.org
Or send a letter to: SadaPay, Ufone Tower 9th Floor, Jinnah Avenue, Block F 7/1, Blue Area, Islamabad, Pakistan.
How we’ll contact you
We’ll contact you in English and Emoji 😁 via the SadaPay app, or through your email, phone or home address. Please let us know if any of these change!
We also send you instant notifications when you spend or receive money.
You need enough money in your account to make payments.
We may block your payments if:
If we block a payment, we’ll let you know as soon as possible, using one of our usual channels (see ‘How we’ll contact you’ above).
You can find information on all your transactions in your feed.
Your SadaPay card should work anywhere around the world that accepts Mastercard.
When you use your card abroad to make a payment in a foreign currency, we use Mastercard’s exchange rate with a 1.5% fee. You can find the Mastercard exchange rate here.
Cash withdrawals in a foreign currency outside Pakistan cost us money, so we’ll pass the relevant charge from Mastercard to you.
You may have to pay other costs, taxes or charges in relation to your SadaPay account, which are outside of our control and not charged by us. For example, other banks may charge you for sending money to your SadaPay account.
Sometimes we’ll offer rewards for things like inviting friends to join SadaPay. We can withdraw or change these offers any time, without letting you know in advance. You’ll only get financial awards once per action (for example you’ll only get a bonus for once per friend you invite). You might have to pay income tax on money you get as part of these rewards. Contact FBR if you’re unsure.
Please keep your phone, card and PIN safe at all times. If we discover any security issues affecting your account, we’ll contact you as soon as possible in the most secure way, using one of our usual channels (see ‘How we’ll contact you’ above).
If you lose your card or see transactions in the app that look wrong, please freeze you card in the app and tell us as soon as possible.
We’ll usually refund you any money if:
But you won’t be able to claim back money you’ve lost if:
If someone pays money into your account by mistake you give us permission to return it.
You can close your account at any other time. If you’d like to, please get in touch with us. You’ll need to repay any money you owe us before we can close your account. Once we’ve closed it, your card won’t work and you won’t be able to access your account.
We can close your account by giving you at least two months’ notice. We may close your account or stop you using your card and app immediately if we believe you’ve:
If you have a complaint, please contact us and we’ll do our best to fix the problem.
If you’re still not happy, you can refer your complaint to the Consumer Protection Department. For more details, you can visit their website at http://www.sbp.org.pk/cpd/CPD.asp
This agreement will always be available in the app and on our website.
We can make changes to it for any reason. If we make changes to it that are clearly in your favor, we’ll tell you once we’ve made them. Otherwise, we’ll give you notice in the most secure way, using one of our usual channels (see ‘How we’ll contact you’ above).
If you don’t agree to these changes, you can let us know and we’ll close your account. We’ll transfer any money in the account to another account of yours, and you’ll need to pay back any money you owe us. If we don’t hear from you, we’ll assume that you’re happy with the changes we’ve made.
SadaPay is registered in Pakistan as SadaTech Pakistan Pvt Ltd with the Securities and Exchange Commission of Pakistan (No. 0136598), and is a wholly owned subsidiary of SadaPay Technologies Ltd., registered in Dubai International Financial Center under commercial fintech license #3263
SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.