What is SadaPay 🤔
These legal terms are between you and SadaTech Pakistan Private Limited (SadaPay/us/we) and you agree to them by using the SadaPay app and website.
How to contact us 💬
You can contact us through the SadaPay app.
Email us at [email protected]
Or send a letter to: 2nd floor, Plot no. 65-West, Fazal-e-haq Road, Block H, G-7/2, Islamabad, Pakistan.
How we’ll contact you 👋
We’ll contact you in English 🇬🇧 and Emoji 😃 via the SadaPay app, or through your email, phone or home address. Please let us know if any of these change!
We also send you instant notifications when you spend or receive money.
Making payments 💸
You need enough money in your account to make payments.
We may block your payments if:
- your instructions are unclear
- we suspect criminal activity on your account
- we’re not legally allowed to make the transfer
- it goes over your payment limits (you’ll find these in your app; they’ll change over time).
If we block a payment, we’ll let you know as soon as possible, using one of our usual channels (see ‘How we’ll contact you’ above).
You can find information on all your transactions in your feed.
Using your card abroad 🏝
Your SadaPay card should work anywhere around the world that accepts Mastercard, but for some ATMs you may need to turn on the ‘magnetic stripe’ rather than using chip and PIN. You can do this in the app.
When you use your card abroad to make a payment in a foreign currency, we use Mastercard’s exchange rate with a 1.5% fee. You can find the Mastercard exchange rate here.
Cash withdrawals in a foreign currency outside Pakistan cost us money, so we’ll pass the relevant charge from Mastercard to you.
You agree to us using your information 🤝
Charges outside our control 💵
You may have to pay other costs, taxes or charges in relation to your SadaPay account, which are outside of our control and not charged by us. For example other banks may charge you for sending money to your SadaPay account.
When we offer rewards 🎁
Sometimes we’ll offer rewards for things like inviting friends to join SadaPay. We can withdraw or change these offers any time, without letting you know in advance. You’ll only get financial awards once per action (for example you’ll only get a bonus for once per friend you invite). You might have to pay income tax on money you get as part of these rewards. Contact FBR if you’re unsure.
If something goes wrong 😱
Please keep your phone, card and PIN safe at all times. If we discover any security issues affecting your account, we’ll contact you as soon as possible in the most secure way, using one of our usual channels (see ‘How we’ll contact you’ above).
If you lose your card or see transactions in the app that look wrong, please freeze you card in the app and tell us as soon as possible.
We’ll usually refund you any money if:
- it was taken after you froze your card in the app, unless you acted fraudulently or were very negligent
- someone makes a payment without your permission
We’ll also refund any money you lost due to our mistakes or inaccuracies with your payments. We can help by speaking to other banks to make sure they treat any payment we send late as if it was sent it on time.
But you won’t be able to claim back money you’ve lost if:
- you gave us incorrect instructions or we can prove that the bank we sent your payment to received it (although we’ll still try to help you recover your money)
- you purposefully didn’t keep your phone, card or PIN safe, or you were very negligent in not keeping them safe or if your account is in overdraft, you gave them to someone else
- you acted fraudulently
If someone pays money into your account by mistake you give us permission to return it.
Closing your account 😭
You can close your account at any other time. If you’d like to, please get in touch with us. You’ll need to repay any money you owe us before we can close your account. Once we’ve closed it, your card won’t work and you won’t be able to access your account.
We can close your account by giving you at least two months’ notice. We may close your account or stop you using your card and app immediately if we believe you’ve:
- broken the terms of this agreement
- broken the law or attempted to break the law
- put us in a position where we might break the law
- given us false information at any time
- been abusive to anyone at SadaPay or a member of our community
How to make a complaint 😔
If you have a complaint, please contact us and we’ll do our best to fix the problem.
If you’re still not happy, you can refer your complaint to the Consumer Protection Department. For more details, you can visit their website at http://www.sbp.org.pk/cpd/CPD.asp
Making changes to this agreement 📝
This agreement will always be available in the app and on our website.
We can make changes to it for any reason. If we make changes to it that are clearly in your favor, we’ll tell you once we’ve made them. Otherwise, we’ll give you two months’ notice in the most secure way, using one of our usual channels (see ‘How we’ll contact you’ above).
If you don’t agree to these changes, you can let us know and we’ll close your account. We’ll transfer any money in the account to another account of yours, and you’ll need to pay back any money you owe us. If we don’t hear from you, we’ll assume that you’re happy with the changes we’ve made.