If you are between 13-17 years old, you may only use SadaPay with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed these Terms.
You can contact us through the live-chat feature in your SadaPay app
Email us at email@example.com
Send a letter to: SadaPay, Ufone Tower 9th Floor, Jinnah Avenue, Block F 7/1, Blue Area, Islamabad, Pakistan.
We’ll contact you in English, Urdu and Emoji via the SadaPay app, or through your email, phone or home address. Please let us know if any of these change!We also send you instant notifications when you spend or receive money.
You need enough money in your account to make payments. We may block or reverse any transaction, even after funds have been credited to your account.
your instructions are unclear
we suspect fraud or criminal activity on your account
we’re not allowed to make the transfer by law
in compliance with a court order, or other government or regulatory order
it goes over your payment limits (you’ll find these in your app; they may change over time).
If we block or reverse a payment, we’ll let you know as soon as possible, using one of our usual channels (see ‘How will we contact you’ above).
You can find information on all your transactions in your feed.
Your SadaPay card should work anywhere around the world where Mastercard is accepted. When you use your card to make a payment in a foreign currency, we aim to offer you the cheapest exchange rate in the country. Additionally, we charge a very competitive flat fee of only Rs. 70 plus tax on international card transactions.
You will be able to order a replacement card where your card expires, is faulty when you receive it, has been stolen, has been swallowed by an ATM, or we have canceled your card because we are concerned about fraud.
There is no limit to the number of times you may order a replacement card. However, where it is clear that this facility is being misused or abused, we reserve the right to reject reissuance and/or suspend/close your account.
You may have to pay other costs, taxes or charges in relation to your SadaPay account, which are outside of our control and not charged by us. For example, other banks may charge you for sending money to your SadaPay account.
Sometimes we’ll offer rewards for things like inviting friends to join SadaPay. We can withdraw or change these offers any time, without letting you know in advance. You’ll only get financial awards once per action (for example you’ll only get a bonus for once per friend you invite). You might have to pay income tax on money you get as part of these rewards. Contact the Federal Bureau of Revenue if you’re unsure.
Please keep your phone, card and PIN safe at all times. If we discover any security issues affecting your account, we’ll contact you as soon as possible in the most secure way, using one of our usual channels (see ‘How will we contact you’ above).
If your card is lost or damaged, or you see transactions in the app that look wrong, please freeze your card in the app and tell us as soon as possible.
We’ll usually refund you any money if:
it was taken after you froze your card in the app, unless you acted fraudulently or were negligent
any money you lost due to our mistakes or inaccuracies
But you won’t be able to claim back money you’ve lost if:
you gave us incorrect instructions or we can prove that the bank we sent your payment to received it (although we’ll still try to help you recover your money)
you purposefully didn’t keep your phone, card or PIN safe, or you were negligent in not keeping them safe or if your account is in overdraft, or you gave them to someone else
you acted fraudulently
If someone pays money into your account by mistake you give us permission to return it
You can close your account at any time. If you’d like to, please get in touch with us. You’ll need to repay any money you owe us before we can close your account. Once we’ve closed it, your card won’t work and you won’t be able to access your account.
We can also suspend or close your account. Usually, we will do so by giving you at least one months’ notice. However, we may close your account or stop you from using your card and app immediately if we believe you have:
broken the terms of this agreement
broken the law or attempted to break the law
put us in a position where we might break the law
given us false information at any time
used your SadaPay account to pay for any illegal activities or abuse, exploit or get around any usage restrictions set by a service provider your SadaPay account is registered with
been abusive to anyone at SadaPay or a member of our community
misused or abused any of of our services in any manner whatsoever including the app, website and your SadaPay card
Moreover, monitoring suspicious transactions is essential to our function. You must comply with any request to provide additional information concerning any transaction that you have carried out, within a reasonable time frame. Failure to do so may result in suspension or closure of your account.
If we exercise our rights to limit or refuse your access to our services, we will not be responsible for any consequences of our refusal, including any delay, damage or inconvenience you may suffer as a result.
If you have a complaint, please contact us and we’ll do our best to fix the problem (see ‘How to contact us’ above).
If you’re still not happy, you can refer your complaint to the Consumer Protection Department. For more details, you can visit their website at http://www.sbp.org.pk/cpd/CPD.asp
This agreement will always be available in the app and on our website. We can make changes to it from time to time.
If we make changes to it that are clearly in your favor, we’ll tell you once we’ve made them. Otherwise, we’ll give you notice in the most secure way, using one of our usual channels (see ‘How will we contact you’ above).
If you don’t agree to the changes we make, you can let us know and we’ll close your account. We’ll transfer any money in your account to another account of your choice. If you owe us any money, you’ll need to pay it back. If we don’t hear from you, we’ll assume that you’re happy with the changes we made.
The laws of Pakistan apply to this agreement and any disputes will be settled by the courts of Pakistan.