This statement outlines your rights to your personal information and contains general principles that apply to the handling of your personal information when you use any of SadaPay’s electronic money products or services, website and our mobile application.
We believe that all of our customers should be able to trust SadaPay with their personal and financial information which is why we apply the following key privacy principles in every country in which we operate:
We will process your personal information in accordance with this privacy statement and all applicable laws.
We will do our best to be transparent on how we handle your personal information.
We will only process your personal information for legitimate purposes, and only for as long as it is necessary to achieve those purposes. We will dispose of your personal information safely and securely once it is no longer required.
We will enable you to exercise choice and control over our processing of your personal information, not only when we are required to do so by the applicable law, but also in other circumstances where we think it is the right thing to do.
We will inform you about your privacy rights, respect them and help you to exercise those rights.
We will make sure that your personal information is safe through appropriate security measures.
We will take steps to ensure that your personal information is adequately protected.
We build privacy and data protection into our products and services by design and by default. This means that we prioritise the privacy of your data, and we will endeavor to build privacy safeguards in everything we develop.
The data we collect and the way we record and store your personal information vary depending on why we collect your information, which in turn depends on which one of our products and services you are using.
Generally, we collect and use your personal information where:
We must obtain certain information to fulfil our requirements under Pakistan’s Anti-money laundering and counter terrorist legislation;
The information is necessary for us to provide the financial services you receive from us;
the information is needed for us to better improve our service and your user experience;
The information is needed for us to help protect your security
There is certain personal information that is necessary for us to perform services you use. These include:
Typically, we collect this information:
We generally use this information to perform the relevant service or provide the relevant product;
During the course of you using our products, services or websites, we may also collect other information from you.
Some examples of such information include:
Typically, we use the information above and any other information necessary to:
We use the information we have to keep our services and communities safe and secure:
We may also collect and process information about you when you consent to us collecting and processing this information.
We sometimes collect personal information about you from third parties. Examples of the type of information that we collect are:
You can object to any of the processing above by, unless the information was required for us to perform the services.
We may share your personal information with an affiliate company or third parties for the purposes listed above. Sometimes, the third party with which we share your personal information with may determine the purposes for which and the means by which your personal information is processed, and therefore we shall ensure that the said third party follows the same privacy practices towards your information in accordance with our key privacy principles, this privacy statement and applicable law.
More detailed examples of the third parties we may share your information with include:
We ensure that your personal information is safe and secure through the following measures:
We will only process your personal information for legitimate purposes, and only for as long as it is necessary to achieve those purposes. We will dispose of your personal information safely and securely once it is no longer required subject to applicable laws for retention of data. For example, the State Bank of Pakistan requires that we maintain customer records for 10 years.
t is important to us that you understand your privacy rights. Therefore, we have listed out below a non-exclusive list of privacy rights that you could exercise whilst entrusting us with your information:
We commit to reviewing this statement at least once annually, and on an ongoing as needed basis. If there are substantial changes to the statement, we will inform you through ways in which we think fit, which may include a prominent announcement on our homepage, emails, SMS or message to your registered device.
We will consider factors such as materiality of the change, the services affected by the change, and the reach when we choose a method of notification. SadaPay is responsible for the handling of your personal information, and the legal frameworks in which we operate include: