At SadaPay, we aim for the highest standards in customer satisfaction and transparency. We deeply appreciate you trusting us with your money and do our best to maintain your positive experience with us. If anything goes wrong, we want to make sure the complaint and dispute process is as seamless as possible.
You can reach us by:
We’ll need the following information from you to file a complaint:
And here’s what you’ll need to file a transaction dispute:
Once a complaint has been logged, one of our associates will share the estimated due date for the complaint. (We’ll try our best to get it resolved as soon as possible, but it’s not always in our control since third parties may be involved)
To get an estimate of how long it will take for the issue to be resolved, you can check the below table.
|Product||Turn around time||Re-dispute Turn around time||Total Turnaround time|
|ATM Cash Withdrawal||6 Days*||6 Days*||12 Days|
|Funds transfer||4 Days||4 Days||8 Days|
|Bill payment/Top-up||5 Days||5 Days||10 Days|
|POS||45 Days||45 Days||90 Days|
|E-Commerce Transaction||45 Days||45 Days||90 Days|
|International Cash Withdrawal||45 Days||45 Days||90 Days|
*According to the SBP Circular 2006, two additional days may be needed to resolve complaints of the following:
SadaPay is registered as SadaTech Pakistan Pvt Ltd with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263.
SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.