Sadabiz allows freelancers to work with international clients and get paid in USD. However, some clients might worry before making the payment and ask, “Is SadaBiz safe?” With all the promises made, this is a healthy dose of skepticism. We understand your hesitation—trusting a new platform with your hard-earned money is a tough call.

Well, we want you to feel confident about using SadaBiz to pay freelancers. In this read, let’s jump into details and explore everything that makes SadaBiz one of the safest platforms to work with.

How we are making SadaBiz safe

Regulation

SadaPay operates under the eagle eye of Pakistan's most trusted financial authority, the State Bank of Pakistan. As a licensed EMI, we adhere to all regulatory standards, ensuring your funds and financial information are always secure.

Data Security

We utilize industry-standard data encryption practices to protect your sensitive information. This ensures that your personal and financial data is encrypted during transmission and storage, making it unreadable to unauthorized parties. Additionally, we have implemented robust security measures to prevent unauthorized access to our systems, keeping your data safe from any potential threats.

3D Secure

SadaBiz uses 3D Secure, an industry-standard protocol that adds an extra layer of security to online transactions. During payment, you may be redirected to your bank's verification page to enter a password, PIN, or one-time code sent to your phone. This additional step ensures that only authorized individuals can complete transactions, protecting your funds from unauthorized use.

Transaction Monitoring

We employ sophisticated fraud detection systems to monitor transactions for suspicious activity continuously. This allows you to use SadaBiz with peace of mind, knowing we're vigilant in detecting any unusual behavior. In the unlikely event of unauthorized activity, we promptly investigate and resolve the issue.

Well, what if I get in a conflict with the freelancer I hired?

SadaBiz aims to provide a seamless experience for all parties involved.

However, you might occasionally encounter a freelancer who goes missing while the project is underway. Or what you might get delivered is not what you were promised.  While we can't guarantee a perfect outcome every time, we are here to mediate and help resolve issues.

Here's what you can expect if a problem arises:

Dispute Resolution Process

If a disagreement arises with a freelancer regarding service delivery, we have a clear dispute-resolution process in place.

If you wish to request a refund for payment, especially in cases where services have not been rendered on time, or there are other valid reasons for the refund, you can initiate the process by sending an email to invoicing.support@sadapay.pk.

Clearly explain the reason for your refund request and include all relevant details, such as the payment link, invoice number, payment date, and any supporting documentation.

Your email will be routed to the SadaBiz team, who’ll respond right away—on the same day.

Refunds and Chargebacks

If a project is canceled after some work has been completed, you may consider a chargeback. Not all disputes qualify, and rules can vary depending on your bank and situation.

Here's what to do:

Check for valid reasons: Valid reasons include unauthorized charges, missing items, misleading advertising, or unresolved disagreements with the seller.

Gather evidence: Collect any proof related to the project, such as receipts, order confirmations, invoices, or other supporting documentation.

Act quickly: Banks often have deadlines for initiating chargebacks, so contact your bank as soon as possible if you believe you have a valid reason.

Attempt resolution: Before initiating a chargeback, try to resolve the issue directly with the seller. A simple conversation can sometimes fix the problem, saving time and hassle for both parties.

Understand consequences: Chargebacks can negatively impact merchants, leading to fees and reputational damage. Only initiate a chargeback if you have a strong case and other avenues for resolution have failed.

How do I trust you'll deliver?

We have built a transparent and supportive environment for our users—with countless clients making seamless payments to freelancers over SadaBiz.

Trusted by thousands worldwide, you can pay your Pakistan-based freelance and business service providers’ payment links securely and conveniently using debit, credit, or even Apple Pay and Google Pay.

In case you have any questions, you can reach out to the team via email. We’re always on our feet to jump in and help whenever you need it.