5 Reasons Why Our Users Love SadaPay

When was the last time you heard someone talk about how much they really loved their bank?

Traditional banks are struggling to keep pace with innovation: they’re held back by old-fashioned technologies and processes which don’t address the diverse needs of today’s customers. Long phone calls and trips to banks used to be the norm, but they don’t make sense in the 21st Century. Bank accounts are generally very expensive to maintain and the sneaky hidden fees don’t help.

SadaPay is building a product to solve some of the most common banking frustrations. We’re making it easier than ever to open an account from the comfort of your home, prioritizing user experience and 24/7 availability. As a member of the Experience team, I deal with thousands of customer interactions.  I’ve gotten a very hands-on insight as to why our users LOVE what we’ve built, and thought I’d summarize the WHY in a dedicated article.

So without further ado, here are 5 reasons why you must get a SadaPay account:

Easy on the pocket 💸

We all know how banks never miss an opportunity to charge their customers. Account opening, card issuance, inter-bank transfers, ATM withdrawals – does any of it come without a price tag? With SadaPay, you can save those extra bucks! There are no monthly or annual charges. Bank transfers as well as the first three ATM withdrawals of every month are absolutely free. We also charge the lowest FX rate in the country when you use your card to shop internationally 🙌

Financial control in the palm of your hand ✊

You know how you have to make multiple phone calls to a bank and put up with long hold times to finally reach customer support? At times, you even have to visit the branch. Account opening, cash deposits, and card re-issuance are all long and frustrating experiences when you have to deal with phone calls and car rides to the bank. SadaPay has all the controls you need within the app as simple toggles, whether it’s freezing your misplaced card or activating international transactions. You can create an account from your phone within minutes, transfer funds in a flash, order your card to your doorstep in 2 business days, reset your PIN from the app and reach out to customer support within seconds. Oh, and the user interface is as sada as it gets: it’s visually pleasing and super easy to navigate.

Reliable and Secure 🔐

With the accelerating shift towards a cashless society, it’s become extremely important for financial institutions to integrate secure technologies into it’s operations. SadaPay takes a massive leap in this direction by introducing the first ever numberless card in Pakistan AND the whole MENA region. If you ever happen to lose your card, or if it falls into the wrong hands, the chances of your personal information being leaked are very slim, since our cards don’t have a visible number or code written on them. We’ve already mentioned how security controls are available in the app. But in addition to those, we also protect our users’ funds with advanced technology so that hackers and fraudsters can’t get near them!

All Around the World 🌏

Many banks restrict international transactions in accordance with their internal risk policies. Since SadaPay uses modern technology for fraud detection and prevention, users can enjoy international transactions without a single worry. One of the best parts about the SadaPay card is that you can use it anywhere around the world and on any website where MasterCard is accepted as a payment method. Netflix, Amazon, Ali Express, Spotify – you name it. We’ve got you covered!

Friends (Read: Customer Support) like Family 🫂

Last but not least, this is the part my Experience teammates and I are most proud of! What makes us stand out from any other financial institution in Pakistan is our impeccable customer support. We are aware that your problems don’t end at 6pm, so our support doesn’t either.  We’re available for our valued customers around the clock to provide instant resolutions to any problems that may come up. The best part is that we’re not just quick to respond to live chat, but we’re also on top of our emails and social media DMs. You’ll never feel like you’re talking to a bot. Our CX team has the most human and friendly approach, and will give you the personalized experience you need. We truly care about our customers, so we’re always here if you need a little help, have suggestions for our app, or just need an ear to rant to. Trust us to go out of the way to make you feel special and loved.

So what are you waiting for? Sign up for our waitlist! If you want to get the debit card sooner, you can download our waitlist app from the Play Store for android or TestFlight for iOS, and invite your friends to jump the waitlist queue.

Hope to see you on the other side! 😉