About SadaPay

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that’s actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn’t just work, it feels fun! 🚀

Why is this role important?

At SadaPay, ensuring both a great employee experience and accurate, compliant payroll is critical to building trust with our Sadanauts. This role plays a central part in supporting employees across their entire lifecycle, while ensuring they are paid correctly, on time, and in line with regulatory requirements.

The People Experience & Payroll Specialist acts as a key point of contact for employees, balancing operational excellence with empathy. This role directly impacts engagement, satisfaction, compliance, and overall trust in the People & Culture function.

As a Sadanaut you will:

• People Experience & Operations
  
  • Support employees across the full lifecycle, including onboarding, offboarding, probation, immigration, relocation, and day-to-day People Operations.
  • Act as the first point of contact for employee queries, concerns, and requests, responding with empathy, clarity, and timely follow-through.
  • Champion SadaPay’s culture and values, ensuring employees feel supported, heard, and included.
  • Create and maintain clear, engaging internal communications using simple, conversational, and inclusive language.
  • Guide employees on People Operations policies, processes, and protocols, ensuring consistency and transparency.
  • Partner with the Admin & Procurement team to coordinate employee gifts and moments that matter (birthdays, weddings, childbirth, and other life milestones).
  • Collect and analyze employee feedback, supporting initiatives that continuously improve the overall employee experience.
    

• Payroll, Benefits & Compliance
  
  • Own end-to-end monthly payroll processing, ensuring accuracy, confidentiality, and timely disbursement.
  • Maintain payroll records, including tax deductions, bonuses, commissions, benefits, and statutory contributions.
  • Respond to employee queries related to pay slips, tax calculations, benefits, and reimbursements.
  • Partner closely with Finance on payroll processing, reimbursements, invoicing, and year-end activities.
  • Ensure compliance with labor laws, tax regulations, social security contributions, and statutory requirements, including Income Tax, EOBI, and Provident Fund filings.
  • Conduct regular payroll checks and reconciliations to proactively identify and resolve discrepancies.
  • Coordinate with external vendors for insurance, retirement plans, and other employee benefit programs.
    

• Data, Documentation & Audits
  
  • Maintain accurate and up-to-date employee records, trackers, and databases across People systems.
  • Ensure documentation is well-structured, accessible, and audit-ready at all times.
  • Prepare and maintain monthly HR metrics, payroll summaries, and budget reports.
  • Support internal and external audits by providing timely and accurate data and documentation.
  • Collaborate cross-functionally to ensure data consistency and integrity across People, Finance, and other systems.
  • Contribute to the continuous improvement and standardization of People Operations and payroll processes to drive efficiency and scale.

What Success Looks Like in This Role

• Employees experience smooth, reliable, and human-centered People Operations.
• Payroll is accurate, timely, and compliant, with minimal errors or escalations.
• People data is clean, trustworthy, and decision-ready.
• Processes are scalable, documented, and continuously improving.

What it takes to become a Sadanaut:

• Bachelor’s degree in Accounting, Finance, HR or a related field.
• At least 2 years of experience across payroll, HR operations, or people experience roles.
• Strong understanding of payroll processes, tax regulations, and labor compliance.
• Excellent organizational skills with strong attention to detail and accuracy.
• Exceptional communication skills, with a strong focus on empathy and employee support.
• Ability to manage multiple priorities in a fast-paced, remote-first environment.
• Analytical, problem-solving, and conflict-resolution skills.
• A proactive, ownership-driven mindset with a passion for improving employee experience.

Perks of being at SadaPay:

• USD-Denominated Salary: At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture: We’re a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy: We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage: Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions: Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources: Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider:

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.