SadaBiz terms of services

These terms are legally binding

  1. Sadapay Private Limited (SadaPay, us, we) and you agree to these Terms of Service (the ‘Terms’) when you use SadaBiz. These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.
  2. You should read this document along with our Terms of Service and Privacy Policy. In case of any conflict, these Terms will prevail to the extent of such conflict unless provided otherwise.  
  3. We may provide SadaBiz products and services in collaboration with payment gateway services providers, financial services providers, or banks (“Other Service Providers”). You will also be bound by the terms and conditions of the Other Service Providers. In case of inconsistency, these Terms will prevail.


SadaBiz consists of two products:

  1. SadaBiz Account: An Electronic Money Institution based e-wallet catering for business transactions;
  2. Payment Link Service: a service for sellers to generate links/invoices to receive payment for goods or services.

When you onboard to SadaBiz Account, you will be entitled to use Payment Link Service subject to Seller’s Terms of Service. You expressly agree to abide by the Seller’s Terms of Service  if you choose to use the Payment Link Service.

Who can open a SadaBiz Account? 

You can open a sadabiz Account if you:

  1. are eighteen (18) years of age;
  2. are a resident of Pakistan;
  3. have an existing SadaPay Personal account.

SadaBiz Account Balances

Available Earnings (in USD)

a) Payments received using the Payment Link Service through your commercial agent i.e. SadaPay UK Limited, will be reflected in your SadaBiz Account as “Available Earnings” in USD. Such Available Earnings will be treated as receivables from the commercial agent, which may be accumulated in USD and withdrawn in PKR at your discretion.

(b) Please note that the Available Earnings balance does not provide you with a USD e-money account and it cannot be used to make transfers in USD or spend in USD. All payments received through the Payment Link Service, must be converted to PKR to be used.


(a) When you opt to “withdraw” all or part of the Available Earnings in your SadaBiz Account, the proceeds will be converted into PKR and deposited to your SadaBiz Account as your “Current Balance”. The Current Balance will be available for you to spend or transfer.

(b) When withdrawn, the Available Earnings will be converted to PKR on the market exchange rate at the day of the withdrawal. Deposit of the Current Balance into the SadaBiz Account may take up to one (01) business day.

(c) In the event your transaction through the Payment Link Service is deemed suspicious, fraudulent or unauthorized in any manner whatsoever, SadaPay will deposit such Current Balance into the SadaBiz Account after performing necessary checks, which may take up to six (06) business days. In the event of a bank holiday in Pakistan or any of the territories where our Other Service Providers are based, the withdrawal may take longer.

How to open a SadaBiz Account? 

We may ask you to provide the following information in addition to the information already submitted when opening your personal account with SadaPay, such as:

  1. Type/nature of your business; and
  2. Expected monthly turnover.

You confirm that all information you submit to us is correct and up-to-date. You consent that we can verify all information provided by you, either ourselves or through third parties.

You also consent that we may perform checks in accordance with applicable know-your-customer, anti-money laundering, and anti-terrorism financing laws. You also agree to assist us and provide all information we request.

Fees and taxes

  1. We will charge you fees for using the SadaBiz as per our Schedule of Charges.  We reserve the right to revise these charges at any time, without any prior notice to you.
  2. You are solely responsible for payment of all taxes applicable to your use of or SadaBiz. We may withhold or deduct any taxes from the transaction(s) through SadaBiz as per applicable law.

Disclaimer and Limitation of Liability 

  1. We or any of our officers, directors, employees, Other Service Providers, affiliates or agents shall not be liable to you for any indirect, incidental, consequential, special or exemplary damages in connection with these Terms or SadaBiz, including for damages for lost revenue, loss of data, lost profits, anticipated profits, lost business, injury to business reputation, or cost of procurement of substitute services, under any theory of liability or cause of action whether in tort (including negligence), contract or otherwise, regardless of whether we were aware or informed of the possibility of such damages.  
  2. Despite our best efforts, services or goods provided through SadaBiz may not always be accessible, uninterrupted, timely, secure, accurate, complete, or error-free. You agree that we shall not be liable for disruptions or impairments of the services which are caused by factors outside of our control.

Compensation for losses (Indemnification)

You will indemnify, defend and hold us and our employees, directors, agents, affiliates, Other Service Providers and representatives harmless from and against all claims, costs (including reasonable attorneys’ fees), losses and damages arising out of any claim, action, audit, investigation or other proceeding resulting from (i) your breach of any applicable law, rule or regulation, or of any of the provisions of these Terms; (ii) your wrongful or improper use of SadaBiz; (iii) any transaction for goods or services submitted by you through SadaBiz; (iv) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; or (v) any other party’s access and/or use of the services with your username, password or other access information.

Restrictions and closing your account

1.1. You cannot register for a SadaBiz Account or useSadaBiz on behalf of any third party.

1.2. You cannot use the Sadabiz for any personal, family,household or non-business purpose.

1.3. You cannot make any transaction, which:

  • is against the law;
  • we believe may be linked (directly or indirectly) with money laundering, terrorism financing, bribery,corruption, criminal activity, or fraud;
  • appears deceptive, unfair, or predatory;
  • is prohibited by our contracts with Other ServiceProviders or, underthe terms and conditions or privacy policiesof Other ServiceProviders;
  •  infringes or appearsto infringe any intellectual propertyrights of others, including counterfeit goods;

1.4. If we believe that (a) you have violated these Terms orattempted to violate these Terms; (b) you have exposed us, other Sadabizusers or Other Service Providersto any harm, damages or risk (including fraud, brand or reputational damage or criminalacts); (c) your SadaBiz Account has been compromised or other security concerns exist, or (d) you have providedincomplete, incorrect or untrue user information, we reserve the right:

  • to not process, put on hold, suspend, or reverse a transaction;
  • to report the transaction to the relevantlaw enforcement agency;
  • suspend, terminate and/orclose your SadaBizAccount without priornotice; and
  • to claim damages from you.

1.5. You can terminate and close your SadaBiz Accountat any time by makinga request in writing throughour in-app chat.

1.6. If your SadaBizAccount is terminated or closed for any reasonyou will continueto be bound by these Terms, but you must immediately stop using the SadaBiz.

1.7. You accept that we reserve the right, but shall have noobligation, to delete all of your SadaBiz data stored on our servers.

How to make a Complaint

If you have a complaint, please contact us and we’ll do our best to fix the problem (see ‘How to contact us’ in Terms of Service).If you’re still not happy, you can refer your complaint to the Consumer Protection Department. For more details, you can visit their website at

Changes to these Terms

We may make changes to these Terms from time to time and shall notify you of such changes. If you do not agree with any of the changes we make, you can let us know and we will close your account. We’ll transfer any money in your account to another account of your choice. If you owe us any money, you will need to pay it back. If we don’t hear from you, we’ll assume that you’re happy with the changes we made.

Governing law

Any disputes in relation to the SadaBiz Account will be governed by the laws of Pakistan and will be settled by the courts of Islamabad Capital Territory.