Back in December, we announced that we had finally received approval from the State Bank of Pakistan to begin our pilot phase operations. During this time, we are allowed to onboard a limited number of users from the waitlist, as per the guidelines of the regulator.
Since we started our pilot phase, some of our beta testers and earliest waitlist users finally got their SadaPay accounts. We’ve received some excellent feedback and interesting insights from our earliest users, all of which helped us improve our app. We also got to test the card on your favorite apps and websites like Netflix, AliExpress, Foodpanda, and Careem.
Through this testing, we’ve identified dozens of bugs and edge cases that have helped make the app more stable and get it ready for our public roll-out. We want to make sure these are all fully fixed out before we onboard the thousands of people on our waitlist.
The most popular question we’re still getting (especially now that some people have accounts) is when am I getting my debit card? Since we do our best to be as transparent as possible, we thought we’d walk you through the process of what’s left in our journey to public roll-out.
If everything with our pilot goes according to plan, we expect to undergo a final inspection with the State Bank of Pakistan. Once the inspection is complete, we will start onboarding more people from the waitlist. We’ll be doing this in accordance with the user’s waitlist number and in batches. The reason we’re onboarding in batches is to make sure we’re able to facilitate everyone well; if we onboard too many people at one time, this could end up affecting our ability to provide great customer experience. We want to make sure no user has a poor experience with our support; we pride ourselves for our superhuman CX team and the excellent standard of CX that we want to maintain. This step is perhaps the biggest variable in the roadmap. It is difficult for us to commit any timelines as we are going through this process for the first time.
Depending on what position you are on the waitlist, it might take some additional time before we can open your account. For that reason, it’s not possible for us to provide everyone with exact dates for when they’ll be getting their accounts. We feel that a gradual roll-out is the best way to describe it and once we have the necessary approvals, we’ll try our best to keep the roll-out process as fast and transparent as possible
Thank you so much for taking the time to read through this post! We really appreciate your patience and support. We’re working very hard so you can have the best possible experience once you get your SadaPay account. Feel free to message us if you have any questions via FB or email firstname.lastname@example.org [we’re always listening!]
SadaPay is bringing modern financial services to Pakistan in partnership with MasterCard. By removing the high costs of managing the physical infrastructure of traditional banks from the equation, we can pass those savings onto the customer to provide free financial services. Our mission is to eliminate the complexity of banking and make money so simple that any other way would become unthinkable.
SadaPay is registered in Pakistan as SadaTech Pakistan Pvt Ltd with the Securities and Exchange Commission of Pakistan (No. 0136598), and is a wholly owned subsidiary of SadaPay Technologies Ltd., registered in Dubai International Financial Center under commercial fintech license #3263
SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.