Fraud Operations Manager

SadaPay is in search of a qualified Fraud Operations Manager. The candidate for this position will work to make sure that SadaPay customers have complete access to their funds while reducing our fraud losses and risk susceptibility. You will have the responsibility of assessing the situation of each case where fraud is suspected and make suggestions on future prevention. You will establish product strategy regarding fraud prevention, account takeovers, and money laundering. You will also work with designers, analysts data scientists, engineers, and other cross-functional members of the team to make sure that customers feel like they can trust SadaPay’s products and services.

Duties

  • Aid in forming and stimulating the strategy and vision for Risk.
  • Perform thorough and intricate inspections of all kinds of fraud cases.
  • Maintain connections with our technology partners.
  • Conduct research to learn about the market, needs of customers, and current experiences/solutions.
  • Identify, execute, and articulate process and product enhancements with engineering, management, and product groups to help with product development and customer experiences.
  • Assess trends in the number of compromised accounts, chargebacks, and disputes.

About the Applicant

  • At least three years’ experience in financial service fraud mitigation.
  • An impressive problem-solving ability, and the means to make choices as per objective rationale.
  • Metrics and analytically-stimulated work ethic.
  • Notable customer empathy and a track record of forming product direction and follow-through as per customer requirements.
  • Outstanding prioritization, organization, communication, and interpersonal skills.
  • Comfortable in a fast-paced startup atmosphere with the means to balance competing needs and finding your way through ambiguity.
Job Category: Risk & Compliance
Job Type: Full Time
Job Location: Islamabad Karachi

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SadaPay is registered in Pakistan as SadaTech Pakistan Pvt Ltd with the Securities and Exchange Commission of Pakistan (No. 0136598), and is a wholly owned subsidiary of SadaPay Technologies Ltd., registered in Dubai International Financial Center under commercial fintech license #3263

SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

Offices

Head Office
Executive Heights, 2nd Floor,
65-West, Block H, G 7/2,
Blue Area, Islamabad, 44000
 
Lahore Office (COLABS)
50 Gurumangat Rd, Block N,
Gulberg III, Lahore, Punjab
 
UAE Office
FinTech Hive,
Gate Avenue, Zone D, Level 1,
Dubai Int’l Financial Centre,
PO Box 507211, Dubai, UAE