Disputes Support Manager

SadaPay is in search of a qualified Disputes Support Manager. The candidate for this position will be a topic specialist on disputes and chargebacks. You will be the main point of contact and acceleration inside the department for complicated dispute issues. In addition to handling all areas of a dispute resolution management procedure, you will assist the Compliance Officer by finding and using procedure enhancements, tracking day-to-day workloads, and making sure that cases are designated for review as per regulatory and priority deadlines.

Duties

  • Properly handle customer disputes.
  • Process reversals and credits as per the dispute claim results.
  • Offer outstanding customer service for follow-ups about dispute queries and claim details from SadaPay customers.
  • Assess pending dispute cases to see if all necessary paperwork has been issued.
  • Come up with and offer suggestions to resolve disputes and prevent any customer interactions from escalating.
  • Reporting, driving analytics, and making sure processing and investigations of dispute claims started by customers are correctly finalized

About the Applicant

  • At least 4 years of experience in the management of dispute resolutions or loss recovery positions, as well as a minimum of four years’ experience in a merchant collecting, back office, or card issuing banking setting.
  • Understanding of fraudulent investigations, banking operations, and dispute regulations.
  • Strong knowledge of Zendesk, Intercom or relevant system of case management.
  • Exceptional customer service skills with the capacity to resolve problems appropriately once researched and handle any outstanding discrepancies.
Job Category: Customer Service Team
Job Type: Full Time
Job Location: Islamabad Karachi

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SadaPay is registered in Pakistan as SadaTech Pakistan Pvt Ltd with the Securities and Exchange Commission of Pakistan (No. 0136598), and is a wholly owned subsidiary of SadaPay Technologies Ltd., registered in Dubai International Financial Center under commercial fintech license #3263

SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

Offices

Head Office
Executive Heights, 2nd Floor,
65-West, Block H, G 7/2,
Blue Area, Islamabad, 44000
 
Lahore Office (COLABS)
50 Gurumangat Rd, Block N,
Gulberg III, Lahore, Punjab
 
UAE Office
FinTech Hive,
Gate Avenue, Zone D, Level 1,
Dubai Int’l Financial Centre,
PO Box 507211, Dubai, UAE